Shipping policy
Shipping Policy
At Sereniluma, we are committed to delivering your order as quickly and safely as possible.
Processing Time
All orders are processed within 1–3 business days after your order is placed.
Once your order has been processed and shipped, you will receive a confirmation email with tracking information.
Please note that orders are not shipped or delivered on weekends or holidays.
Shipping Time
We proudly offer worldwide shipping.
Estimated delivery time:
- United States: 6–9 business days
- International Orders: 7–12 business days
Please note that shipping times are estimates and may vary depending on your location, customs processing, weather conditions, or carrier delays.
Shipping Costs
Shipping costs are calculated at checkout unless a free shipping promotion is active.
Order Tracking
Once your order has been shipped, you will receive a tracking number via email so you can monitor your package in real time.
If you do not receive your tracking information within a few days after placing your order, please contact us at:
Delayed or Lost Packages
While we do our best to ensure timely delivery, Sereniluma is not responsible for delays caused by shipping carriers, customs, weather conditions, or other factors outside our control.
If your package appears lost or significantly delayed, please contact us and we will do our best to assist you.
Incorrect Shipping Information
Please ensure that your shipping address is correct before completing your purchase.
Sereniluma is not responsible for orders shipped to incorrectly provided addresses. If you notice an error in your address, contact us immediately at:
and we will try our best to update it before shipment.